Service business software - from first enquiry to paid job
One calendar per staff member, quotes chased until there is a decision either way, consent forms signed before the first visit, and review requests that never feel like nagging.
Per-staff member calendarsSession pack trackingintake form before session one
One calendar per staff member
service work is not session booking with fewer people in it. The relationship is with a specific staff member, and the software has to respect that.
Clients booked with the staff member they know
The booking link is per staff member, so a client books Dana rather than a slot that reception then reassigns. Nothing damages a client relationship faster than turning up to a different staff member.
Buffers between sessions, honoured automatically
A fifteen-minute gap between sessions is not optional in a business where the staff member also resets equipment. Buffers are part of the calendar rather than something a staff member defends manually.
Session packs - used, remaining and expiring
- Sessions used and remaining, updated when a session is marked attended
- Visible to the staff member on the client record and to the client on request
- A prompt when two sessions remain - the right moment to sell the next pack, not after it runs out
- A reminder before a pack expires, so unused sessions do not turn into a refund argument
- No-shows counted or not counted, according to whatever your business policy actually is
Intake forms signed before the first session
Intake form with high-risk answers flagged for the staff member
Cardiac history, pregnancy, recent surgery, chronic conditions. Flagged on the record so the staff member reads it before the first session rather than after something goes wrong.
Liability consent form, signed digitally
Signed on the client’s phone, timestamped, stored on the record and retrievable in seconds. Which is the only reason to have one at all.
We do not supply the wording. The form structure is built; the legal text of your intake form and consent form must be written or approved by your own lawyer before you use it. A health questionnaire in a service business is a liability document, and no software vendor should be drafting yours. How client health data is handled.
Rebooking prompts that do not nag
service work clients do not usually quit. They finish a pack, mean to buy another, and then a fortnight passes. The window for a rebooking prompt is narrow and it closes quietly.
Ragnos AI prompts at two sessions remaining, again at the last session, and once more a week after the pack finishes if nothing has been booked. Then it stops. Three touches, spread across the moment where the decision actually gets made.
For a client who does not come back, the standard dormancy flow takes over at thirty days - a check-in rather than an offer, because a regular client who disappeared usually had a reason.
Staff member performance at a glance
Sessions delivered
Per staff member, per week, against their available hours.
Utilisation
How much of each staff member’s bookable time is actually booked.
Pack renewal rate
How many clients buy a second pack - the clearest measure of a staff member’s retention.
Client feedback
NPS by staff member, so a problem surfaces as a score rather than as a departure.
Frequently asked questions
How many staff can we set up?
Six calendars are configured as standard and more can be added. Calendar count is one of the things that affects your price, so it is sized to your business at onboarding.
Can staff manage their own availability?
Yes. A staff member can be given access to their own calendar and their own clients without seeing the rest of the business’s data.
Do you provide the intake form wording?
No. The form structure and the high-risk flagging are built; the legal wording has to come from your lawyer. We will not supply text for a liability document.
What happens if a client cancels late?
Your cancellation policy is configured as a minimum notice period on the calendar, and a late cancellation can be set to consume a session or not, whichever your business does.
Can we sell service work alongside business plans?
Yes. A client can hold a plan and a session pack at the same time, tracked separately on one record.
The features that matter most here
All featuresSee Ragnos AI running on a real account
Thirty minutes. Your business, your numbers, your questions. You leave the call with a price, whether or not you sign anything.
No card needed. No obligation. English or Arabic.